Our Policy
Delivery Policy
UK (mainland): We endeavour to deliver within 3 to r working days
Europe & Irish Republic: We endeavour to deliver within 7 working days
US & Canada: We endeavour to deliver within 2-3 working days by Fedex or DHL
Rest of the World: We endeavour to endeavour within 7-12 working days.
| United Kingdom | Europe & Irish Republic | Rest of the World | |
|---|---|---|---|
| 1 Item | £4.95 | £8.00 | £10.00 |
| 2 to 5 Items | £4.95 | £12.00 | £15.00 |
| 6 Items or above | £4.95 | £15.00 | £20.00 |
Refunds Policy
Skysprout ‘s Guarantee: We hope that you will delighted with your purchase however if you not completely satisfied we will refund or replace.
Returns, Refunds and Exchanges
We will exchange or refund any item with which you are not happy, as long as both the packaging and the goods themselves remain intact. We can not refund or exchange items where ticketing has been removed.
We recommend to send returns by recorded delivery and keep prove of postage. Returns are sent at your expense.
Returns should be made within 30 days. We will write to confirm that your return has been processed. A refund or credit note will be issued within 3 weeks of receipt of goods.
Please feel free to email us if you need any further information: customerservice@skysprout.com
Privacy Policy
Online Transactions:
We realise how important it is to securely store any information that you provide. Our payment process is hosted on a secure server, so your credit card details are safe
Our site uses PayPal’s payment processing this provides optimum levels of security, card and account details are captured on secure servers, keeping abreast of the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a “card not present” environment, by their card issuers.
All of the payment processing systems support the verification of Address and Security Code information. This verification service is supported by the Card Schemes (such as Visa, MasterCard and AMEX). Verification is done in partnership with UK banks and card issuers, who actually do the checking of the credit/debit cards used by shoppers. These verification services operate in the UK. Outside of the UK, where other checking solutions are used, PayPal (and its banking partners) always try to include the verification information within the details of an authorised transaction.
Handling of you personal Information:
We ask for your personal details so we can contact you in case there’s a problem with your order. In about one order in 100, for example, there’s a delivery problem and we need to contact the customer to resolve it.
When you register with Skysprout we use you information to expedite your future purchases. We also email customers special Skysprout offers and information. We do not make email addresses or telephone numbers available to other companies ever.